Privacy Policy

A. Introduction:

1.       We respect your privacy rights and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how JBL Travels (RDNP Services Pvt Ltd.) and its affiliates (collectively “JBL Travels, we, our, us”) collect, use, share or otherwise process your personal information through JBL Travels website www.jbltt.com, its mobile application, and m-site (hereinafter referred to as the “Platform”).

2.       This Privacy Policy is an electronic agreement formed under the Information Technology Act, 2000 and the rules and regulations made there under (as amended till date) including the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 & the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It does not require any physical or digital signatures to make the terms of this policy binding. This privacy policy is a legally binding document. The terms of this privacy policy will be effective upon your use of our Platform /service. Please read this policy carefully, together with our Terms of Services (https://www.jbltt.com/terms.html).

3.       By visiting our Platform, providing your information or availing our product/service, you expressly agree to be bound by the terms of this Privacy Policy and the applicable Terms of service. While accessing or using our platform/services, you have given explicit consent to collect, use, share or otherwise process your information in accordance with this Privacy Policy. If you do not agree, please do not access or use our Platform or service.

4.       You acknowledge that you are disclosing Personal Information voluntarily. Prior to the completion of any registration process on our platform or prior to availing of any services offered on our platform if you wish not to disclose any Personal Information you may refrain from doing so; however if you don't provide information that is requested, it is possible that the registration process would be incomplete and/or you would not be able to avail of the our services. If you are our corporate customer, it is possible that we have entered into a contract with you for non-disclosure of confidential information. This Policy shall not affect such a contract in any manner.

B. Application of Policy:

1.       This policy applies to all contractors, suppliers, customers, users, vendors, sellers, partners, and other third party working on behalf of JBL Travels or accessing or using our platforms/service. It also applies to the head office, branches office and other offices of JBL Travels and all employees/officials of JBL Travels. It applies to all data that JBL Travels holds relating to identifiable individuals, even if that information technically falls outside of the Privacy & Data Protection law. The said information includes, Names, address, mobile/telephone numbers, email Id of users and any other information collected or received by users while accessing or using our platforms/service.

2.       This Privacy Policy is part of JBL Travel’s Terms of Service and covers the treatment of user information, including personally identifying information, obtained by JBL Travels, including information obtained when you access the JBL Travels platform, use the JBL Travels Service or any other software provided by JBL Travels. Unless otherwise stated explicitly, this Policy applies to Personal Information as disclosed on any of our Platform. This policy does not apply to the practices of organizations that we do not own or to people that we do not employ or manage.

C. Objectives of policy:

1.       JBL Travels is required to collect & use certain information about individuals, i.e., customers, suppliers/vendors, business contacts, employees, and the third parties with whom JBL Travels has a business relationship or may need to contact. This policy describes, how JBL Travels collects, receives, possesses, stores, deals or handle personal information including sensitive personal information about you and ensure that the same are available for review by you. The personal information must be collected, handled and stored to meet the data protection standards as well as legislative requirements. This policy ensures to comply with data protection law and follows the good practice and protects the rights of employees, customers, suppliers/vendors, business contacts, employees, and the third parties and how to stores and processes data and protects from the risks of data breach.

D. Collection of Information:

1.       In the course of carrying out its various functions and activities, JBL Travels collects information from individuals & third parties and generates a wide range of information which is stored at our platform. This information can take many different forms, such as, corporate records, financial records, legal records, contracts, letters received from third parties, personnel/employees’ records, invoices, completed application forms, contact lists, email communications and attachments, photos etc., JBL Travels collects information in order to provide and continually improve its products & services. The information may be collected online or offline. Regardless of the collection method, the same privacy protection shall apply to all data/information including personal information.

2.       We collect Personal Information from you in a variety of ways when you interact with us through our services, such as, installing, accessing, or using our Services; Create an account on our services; Request customer service or contact us; Conduct a transaction where we collect personal information, including when required by law and regulations; Submit a testimonial, rating or review, or other user-generated content that may be posted; Otherwise submit personal information to us along with any related content of the communication.

3.       In the course of registering for and availing various services we provide from time to time through our website www.jbltt.com ("Website", telephone search, SMS and Apps) or any other medium in which JBL Travels may provide services (collectively referred to as "the Platform") you may be required to give your name, residence address, workplace address, email address, date of birth, educational qualifications , Marital status , and similar Personal Information ("Personal Information") & credit card/debit card , and other payment instrument details. We, either through third party service provider or by our own, collect the Know-Your-Customer (KYC) related document from you. KYC related documents include but not limited to, driving licence, proof of possession of Aadhaar number, the Voter's Identity Card, Pan Card, GST, Passport, job card issued by NREGA (duly signed by an officer of the State Government and letter issued by the National Population Register containing details of name and address). If OVD (officially valid documents) furnished by you don’t have an updated address, then in addition to OVD, we may also collect the utility bill (electricity, telephone, post-paid mobile phone, piped gas, water bill) not more than two months old, property or Municipal tax receipt; pension or family pension payment orders (PPOs) issued to retired employees by Government Departments or Public Sector Undertakings, containing the address; letter issued by the Foreign Embassy or Mission in India (in case of foreigner), as prescribed by RBI (Reserve Bank of India) from time to time. If you are Sole Proprietary firms, we may collect the documents which include, (a) Registration certificate; (b) Certificate/licence issued by the municipal authorities under Shop and Establishment Act. (c) Sales and income tax returns. (d) GST certificate (provisional/final). (e) IEC (Importer Exporter Code) issued to the proprietary concern by the office of DGFT or Licence/certificate of practice issued in your firm’s name (in case of Importer /Exporter). (f) Income Tax Return (just the acknowledgement) in your firm’s name, duly authenticated/acknowledged by the Income Tax authorities. (g) Utility bills such as electricity, water, landline telephone bills, etc., or, the documents relating to proof of business/activity. We may also conduct verification and collect such other information and clarification as would be required to establish the existence of your firm, as per our satisfaction. If you are Legal Entities, we may collect the documents which includes, (a) Certificate of incorporation; (b) Memorandum and Articles of Association; (c) Permanent Account Number of the company; (d) Board resolution & power of attorney granted to its managers, officers or employees to transact on its behalf or Documents relating to beneficial owner. If you are partnership firm, we may collect the documents which include, (a) the certified copies Registration certificate; Partnership deed; Permanent Account Number of the partnership firm and Documents relating to beneficial owner, managers, officers or employees. If you are Trust, we may collect the documents which include, (a) the certified copies Registration certificate; Trust deed; Permanent Account Number or Form No.60 of the trust and Documents relating to beneficial owner, managers, officers or employees. If you are unincorporated association or a body of individuals, we may collect the documents which include, (a) the certified copies Resolution of the managing body; Permanent Account Number or Form No.60 of the unincorporated association or a body of individuals and Documents relating to beneficial owner, managers, officers or employees. We, either through third party service provider or by our own, may also undertake Video based Customer Identification Process (V-CIP) in Compliance of KYC policy of RBI. The Personal Information is used for three general purposes: to customize the content you see, to fulfil your requests for certain services, and to contact you about our services via including but not limited to email's, sms’s and other means of communication. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on our Platform. JBL Travels collects the personal information voluntarily provided by you while accessing or using our platforms/service. JBL Travels also collects data (on regular basis) from various sources such as newspaper, visiting cards, pamphlets, magazines and journals (including both free and pay), by appointment of data collectors, join free option made available on JBL Travels platforms. The example of the data/information collected by us is given below:

Types of information Collected by JBL Travels :

Sr. No.	Source of Information	Nature of Information Collected
1)	Users/Customers	a.       Personal Identifying information such as name, address and phone numbers; email Id, Age, personal description, profile photograph etc., & delivery address, b.       payment information. c.        location information. d.       Device information (if you provided). e.       IP address. f.         Name, addresses & phone numbers, e-mail IDs of friends and other people listed in Addresses; g.       Content of reviews and e-mails to us. h.       voice recordings when you call to us. i.         credit usage, login detail, device log files etc., while using our platform. j.         Contacts – address book for app users
2)	Vendors/Sellers	a.       Personal Identifying information such as name, address and phone numbers; email Id, Age, personal description, profile photograph ,Marital status etc.,. b.       payment information. c.        location information. d.       Device information (if you provided) e.       IP address. f.         Name, addresses & phone numbers, e-mail IDs of friends and other people listed in Addresses. g.       content of reviews and e-mails to us. h.       voice recordings when you call to us. i.         images, videos and other content collected or stored in connection with our Services. j.         information and officially valid documents (KYC) regarding identity and address information, including mobile & landline number, place of business, valid Email id, vendor’s photo, id & address proof (such as Aadhar card, Pan Card, GST Voter Id Card, Passport, Shop and Establishment Certificate, etc... k.        credit usage l.         corporate and financial information, and m.     device log files and configurations etc.,.
3)	Automatic Information	a.       IP address of your device connected to our platform. b.       Login details, e-mail address, and password, device log files etc... c.        location of device/computer. d.       content interaction information, downloads, streaming of video, network details etc... e.       device metrics, application usage, connectivity data, and any errors or event failures. f.         our Services metrics, any technical errors, interactions with our service features and content, settings preferences and backup information, location of device, file name, dates, times etc while using our service. g.       content use history. h.       URLs including date & time; products & contents viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information etc.,. i.         phone numbers used to call to us. j.         Images/videos while visiting our platforms. k.        device identifiers, cookies, browsing history, usage history, and/or other technical information.
5)	Information from Other Sources	a.       updated delivery and address information from our carriers or other third parties. b.       account information, purchase or redemption information and page-view information from some merchants/partners for which we provide technical, advertising or other services. c.        information about interactions with vendors while interacting via JBLTT channel. d.       search results and links, including paid/free listings. e.       internet-connected devices details.
6)	Officials/Employees/Resellers etc...	a.       Personal Identifying information such as name, address and phone numbers; email Id, Age, personal description, profile photograph etc.,. b.       Educational Information. c.        information and officially valid documents (KYC) regarding identity and address information. d.       payment information. e.       location information. f.         Device information (if you provided) g.       IP address. h.       content of reviews and e-mails to us. i.         voice recordings when you call to us. j.         login detail, device log files etc., while using our platforms.
	Third Party Information	a.       Corporate & financial information about our co-branded partners, delivery partners, and other third party associated with us. b.       CIN Number, PAN Number, GSTN Number etc.,. c.        Location information. d.       Device information (if you provided) e.       IP address. f.         Internet-connected devices details. g.       Identity and address information etc.,

 

E. JBL Travels Doesn’t Collect the Information:

1.       JBL Travels does not collect sensitive personal data or information. It only collects the sensitive personal data or information which is considered necessary to provide the service or to fulfil the purpose and for a lawful purpose connected with a function or activity of JBL Travels. User can continue to browse / search on JBL Travels’s platform without giving any information; however, PI is required for availing the certain services on JBL Travels’s platform.

2.       JBL Travels does not collect emails, addresses or other contact information from your mobile address book or contact lists other than name and mobile phone numbers. JBL Travels does not store historical location information in any form or manner at its end, except for last known location from which JBL Travels software was accessed in case of non-availability of current location data.

3.       While collecting information, JBL Travels ensures that you must be informed about (a) the fact that the information is being collected; (b) the purpose for which the information is being collected; (c) the intended recipients of the information; and (d) the name and address of (i) the agency that is collecting the information; and (ii) the agency that will retain the information.

4.       The data/information shall not be collected unless-(a) you have provided a valid, informed & free consent; (b) processing is necessary for the performance of a contract to which you are party; (c) processing is necessary for compliance with the company legal obligation; (d) processing is necessary in order to protect your interests; or (e) processing is necessary for the performance of a task carried out in the public interest.

F. Usage of Information:

1.       The data/information collected shall be used for the purpose for which it has been collected. In addition, the JBL Travels uses the data for the following purposes:

a.       To provide services.

b.       To fulfill your requests for products and services and communicate with you about those requests. If you search the products or service from our platform without logged in or sought the information by calling our hotline, we collect mobile number and generate lead with our vendors/service providers, as per your choice/request. If you search the products or service from our platform with logged in, we share your information (i.e., name, mobile, email etc.,) as available with us with our vendors/service providers to fulfil your choice/request.

c.        To administer contests, sweepstakes, promotions, and surveys.

d.       To respond to reviews, comments, or other feedback you provide us.

e.       To help us personalize our service offerings, websites, mobile services, and advertising.

f.         To provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Services.

g.       To recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with JBL Travels Services.

h.       To operate, provide, develop, and improve the products and services that we offer our customers.

i.         To provide our services and to support our core business functions. These include order or service fulfilment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions.

j.         To display interest-based ads for features, products, and services that might be of interest to you.

k.        To prevent and detect fraud and abuse in order to protect the security of our customers, JBL Travels, and others.

l.         Communicate with you.

m.     Contacting with you for promoting services.

n.       The User's Personal Data may be used for legal purposes by JBL Travels in legal proceeding at the stages leading to possible legal action arising from improper use of JBL Travels services.

o.       For operation and maintenance purposes

p.       We use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service to you, and improve our services.

q.       It helps us in operating, providing, improving, understanding, customizing, supporting, and marketing our Services.

r.         Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from seller’s information regarding place of establishment and bank account information for identity verification and other purposes.

2.       Personal Information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only. We do not sell Personal Information. If you are a customer of our services, your Information shall be shared with our subscribers/advertisers and you shall be given consent to the same. Further, the subscribers / advertisers who are listed with us, may call you, based on the query or enquiry that you make with us, enquiring about any Product / Service or Product / Service of any subscriber / advertiser. If you are a vendor/seller/business entity availing our services, your information shall be shared with our users, customers, callers, subscribers/advertisers who are seeking our services. You are hereby giving us the consent to share the details.

3.       We use your personal information to assist vendors, service providers, and business partners in handling and fulfilling orders; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products/services; inform you about offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.

4.       With your consent, we will have access to your SMS, contacts in your directory, location and device information. We may also request you to provide your PAN, GST Number, Government issued ID cards/number and Know-Your-Customer (KYC) details to: (i) check your eligibility for certain products and services including but not limited to credit and payment products; (ii) issue GST invoice for the products and services purchased for your business requirements; (iii) enhance your experience on the Platform and provide you access to the products and services being offered by us, vendors, sellers, service providers, affiliates or lending partners. You understand that your access to these products/services may be affected in the event consent is not provided to us.

5.       In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyse demographic and profile data about our users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.

6.       We will occasionally ask you to participate in optional surveys conducted either by us or through a third party market research agency. These surveys may ask you for personal information, contact information, date of birth, demographic information (like zip code, age, or income level), attributes such as your interests, household or lifestyle information, your purchasing behaviour or history, preferences, and other such information that you may choose to provide. The surveys may involve collection of voice data or video recordings, the participation of which would purely be voluntary in nature. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.

7.       We have arrangement with other companies and individuals to perform functions for examples include analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service etc. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from vendors/seller’s information regarding place of establishment and bank account information for identity verification and other purposes.

8.       If you submit Personally Identifiable Information to us through the JBL Travels platform, or JBL Travels Service, then we use your personal information to operate, maintain, and provide to you the features and functionality of the JBL Travels platform and JBL Travels Service. In particular, your mobile phone number is essential to your use of the JBL Travels Service and will be retained. Your name (as it is saved in other user's mobile phone address book or contact list) may be displayed to other users if they tag your mobile number and access your ratings in the App.

9.       JBL Travels "tags" the contacts in your address book as your friends, but at any-time, you can review the list of your tagged friends and choose to untag any of them at any time. Untagging your contacts will hide your ratings from them and will also result in their ratings not being shown to you. Ratings would not indicate your relationship with the reviewer however ratings will be always shown on the platform.

10.    Only users of JBL Travels will be displayed in your tagged friends list. If a contact in your address book has rated an establishment/s on JBL Travels platforms, the ratings associated with the contact will be displayed as part of your friends' ratings. If a contact in your address book has used JBL Travel’s service across any platform and has not rated an establishment, although their name is displayed in your friends list, no ratings will be shown associated with the said contact. If any of your tagged friends registers with our Service across JBL Travel’s platforms, ratings of such a friend will be visible to you only if Your mobile number is present in his contacts list and You have not been untagged by your friend. It will be indicated as friend however rating will be always visible to everyone as a common user of JBL Travels

11.    We do not use your mobile phone number or other Personally Identifiable Information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may use cookies and log file information to (a) remember information so that you will not have to re-enter it during your re-visit on our platform; (b) provide custom, personalized content and information; (c) monitoring or pages viewed, etc.; and (d) track your entries, submissions, views etc.,.

G. Processing of Personal Information:

1.       Personal /Sensitive personal data may be processed if such processing is necessary, for any function of Parliament or any State Legislature and/or for the exercise of any function of the State authorised by law for the provision of any service or benefit to the data principal from the State; or the issuance of any certification, license or permit for any action or activity of the data principal by the State.

2.       Personal data/Sensitive personal data may be processed if such processing is (a) explicitly mandated under any law made by Parliament or any State Legislature; or (b) for compliance with any order or judgment of any Court or Tribunal in India.

3.       Personal data/Sensitive personal data may be processed if such processing is necessary— (a) to respond to any medical emergency involving a threat to the life or a severe threat to the health of the data principal or any other individual; (b) to undertake any measure to provide medical treatment or health services to any individual during an epidemic, outbreak of disease or any other threat to public health; or (c) to undertake any measure to ensure safety of, or provide assistance or services to, any individual during any disaster or any breakdown of public order.

4.       Personal data may be processed if such processing is necessary for— (a) recruitment or termination of employment of a data principal; (b) provision of any service to, or benefit sought by, the data principal; (c) verifying the attendance of the data principal; or (d) any other activity relating to the assessment of the performance of the data principal.

5.       In addition to the grounds for processing contained aforesaid, personal data may be processed if such processing is necessary for such reasonable purposes as may be specified after taking into consideration— (a) the interest of JBLTT in processing for that purpose; (b) whether JBLTT can reasonably be expected to obtain the consent of the data principal; (c) any public interest in processing for that purpose; (d) the effect of the processing activity on the rights of the data principal; and (e) the reasonable expectations of the data principal having regard to the context of the processing.

6.       The reasonable purposes means and includes, prevention and detection of any unlawful activity including fraud; whistle blowing; mergers and acquisitions; network and information security; credit scoring; recovery of debt; processing of publicly available personal data. However JBL Travels ensures the protection of the rights of data principals.

7.       Sensitive personal data may be processed on the basis of explicit consent. [Consent shall be considered explicit only if it is valid if: (a) informed, having regard to whether the attention of the data principal has been drawn to purposes of or operations in processing that may have significant consequences for the data principal; (b) clear, having regard to whether it is meaningful without recourse to inference from conduct in a context; and (c) specific, having regard to whether the data principal is given the choice of separately consenting to the purposes of, operations in, and the use of different categories of sensitive personal data relevant to processing].

8.       Processing of personal data of children: JBL Travels doesn’t allow children below the age of 13 years to visit our platform without parental guidance or control. Based on your date of birth disclosed by you, we verify your age. When the children visit our platform or use our service, we believe that they access our platform or service under the parental guidance, control and consent and we can process the information accordingly. JBL Travels shall process personal data of children in a manner that protects the rights and best interests of the child.

H. Disclosure of Information:

1.       Other users of JBL Travels Service may see your ratings submissions in a way that is consistent with the use of the JBL Travels Service. For example, a rating of "ABC Restaurant" on JBL Travels will be available to every user of the JBL Travels Service who has that mobile phone number in their mobile phone's address book or contact list and has tagged the mobile phone number as a friend in the JBL Travels App friends ratings feature. For more information on this feature, please refer paragraphs above.

2.       We do not sell or share your Personally Identifiable Information (such as mobile phone number) with other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may share your Personally Identifiable Information with third party service providers to the extent that it is reasonably necessary to perform, improve or maintain the JBL Travels Service.

3.       We may disclose your personal information to third parties, such as vendors, sellers, service providers, business partners and other stakeholders. This disclosure may be required for us to provide you access to our products and services; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. We do not disclose your personal information to third parties without your explicit consent. These third-party service providers may have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.

4.       We share information with our affiliated companies, business partners, associates etc with whom we are having an arrangement to provide/receive services. We may use the information we receive from them, and they may use the information we share with them, to help operate, provide, improve, understand, customize, support, and market our Services and their offerings. This includes helping improve infrastructure and delivery systems, understanding how our Services or theirs are used, securing systems, and fighting spam, abuse, or infringement activities and promoting, marketing of business.

5.       As we continue to develop our business, we might sell or buy other businesses or services. In such cases, all of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or third party while providing the services subject to the pre-existing Privacy policy.

6.       We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to: (a) respond to subpoenas, court orders, or other legal process or to government/ law enforcement agencies requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, companies, or others. (e) for purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.

7.       We disclose the account and other personal information when we believe such disclosure is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of JBL Travels, our users, or others. This includes exchanging information with other companies and organizations for fraud protection.

8.       JBL Travels shall share/disclose the data/information, without obtaining prior consent from You, with Government agencies mandated under the law to obtain information including sensitive personal data or information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences

I. Transfer of information:

1.       JBL Travels shall not transfer sensitive personal data or information including any information, to third parties in India, or outside India, except under the following circumstances:

a.       To fulfill your requests for products and services

b.       To fix errors, and improve the usability and effectiveness of the Services

c.        To fraud prevention, public safety and legal functions

d.       To prevent and detect fraud and abuse in order to protect the security of our customers, JBL Travels, and others

e.       It is necessary for the performance of the lawful contract between JBL Travels and data principal; or

f.         where data principal has consented to data transfer;

2.       However JBL Travels ensures the same level of data protection that is adhered to by them as that of JBL Travels as provided for.

3.       When using vendors to collect personal information on the behalf of JBL Travels, it shall ensure that the vendors comply with the data protection requirements of JBL Travels as defined in this Policy

J. Retention of Your Information:

1.       The Personal information may only be used for the purposes identified in the TOS and only if you have given consent. Personal information shall be retained for as long as necessary for business purposes identified in the TOS at the time of collection or subsequently authorized by you. We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

2.       When the use of personal information is no longer necessary for business purposes, a method shall be in place to ensure that the information is destroyed in a manner sufficient to prevent unauthorized access to that information or is de-identified in a manner sufficient to make the data non-personally identifiable. JBL Travels shall have a documented process to communicate changes in retention periods of personal information required by the business to you who are authorized to request those changes.

3.       JBL Travels holding sensitive personal data or information shall not retain that information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. JBL Travels has framed the data retention policy and it retains all sorts of data/information including sensitive personal data or information in accordance with data retention policy. The data/information shall be de-identified/destroyed, when the purposes of data collection can be achieved, in accordance with our data retention policy.

4.       Personal information shall be erased if their storage violates any of the data protection law or if knowledge of the data is no longer required by JBL Travels or for the benefit of the data providers. Additionally, JBL Travels has the right to retain the personnel information for legal and regulatory purpose as per applicable laws. JBL Travels shall perform an internal audit on an annual basis to ensure that personal information collected is used, retained and disposed-off in compliance with the applicable law.

K. Review of Information by You:

1.       JBL Travels shall establish & facilitates a mechanism to enable you to review the data/information you had provided, as per your choice, and shall access, edit, rectify, modify, delete any personal information or sensitive personal information found to be inaccurate or deficient. However JBL Travels shall not be responsible for the authenticity of the personal information or sensitive personal information supplied by you.

2.       You shall be entitled to obtain the details about your personal information upon a request made and set forth in writing. JBL Travels shall provide its response within 72 (seventy two) hours of receipt of written request. You shall have the right to require JBL Travels to correct or supplement erroneous, misleading, outdated, or incomplete personal information. We shall record & document each access request as it is received and the corresponding action taken. JBL Travels shall provide personal information to you in a plain simple format which is understandable.

L. Your Consent (Opt-in & Opt-out):

1.       By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on our Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. You, while providing your personal information over our Platform or any of our partner Platform or establishments, consent to us (including our affiliates, lending partners, technology partners, marketing channels, business partners, vendors, service providers and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

2.       If you want to manage, change, or edit your information, we allow you to do so through the Settings tools: You can change your settings to manage certain information available to other users. You can manage your contacts, groups, and broadcast lists, or use our block feature to manage the users with whom you communicate.

3.       If you are vendors, you can add or update certain information in vendor’s module, update your account information by accessing your vendors Account Information, and adjust your e-mail or other communications you receive from us by updating your Notification Preferences.

4.       You can add or update your Personal Information on regular basis. JBL Travels would retain your previous Personal Information in its records.

5.       You may, of course, decline to submit Personally Identifiable Information through the JBL Travels Service, in which case JBL Travels may not be able to provide certain services to you. If you do not agree with our Privacy Policy or Terms of Service, please delete your account and uninstall the JBL Travels mobile application; your continued usage of the JBL Travels Service will signify your assent to and acceptance of our Privacy Policy and Terms of Service. To protect your privacy and security, we take reasonable steps (such as SMS authentication in certain cases) to verify your identity before registering your mobile phone number and granting you access to the JBL Travels Service. Please contact JBL Travels via email to privacy at JBL Travels.com or available web forms with any questions or comments about this Privacy Policy, your personal information, your consent, or your opt-in or opt-out choices.

6.       JBL Travels shall, prior to the collection of information including sensitive personal data or information, provide an option to you to not to provide the data or information sought to be collected. JBL Travels shall establish systems for the collection and documentation of Your consent to the collection, processing, and/or transfer of personal data. You shall be informed about the choices available to them with respect to the collection, use, and disclosure of personal information.

7.       Further, JBL Travels shall establish & facilitates a mechanism to enable You to, at any time while availing the services or otherwise, to withdraw its consent given earlier to JBL Travels. If You not providing the consent or later on withdrawing your consent, JBL Travels reserves its right not to provide goods/services for which the said information was sought. Consent shall be obtained (in writing/electronically) from You before or at the time of collecting personal information or as soon as practical thereafter.

8.       The changes to your preferences shall be managed and documented. Consent or withdrawal of consent shall be documented appropriately. The choices shall be implemented in a timely fashion and respected. If personal information is to be used for purposes not identified in the TOS at the time of collection, the new purpose shall be documented, You shall be notified, and consent shall be obtained prior to such new use or purpose. You shall be notified if the data collected is used for marketing purposes, advertisements, etc.,. JBL Travels shall review the policies of the Third Parties and types of consent of Third Parties before accepting personal information from Third-Party data sources

M. Consent to Push Notification:

1.       You agree and confirm that any review, rating and comments, including any other content or data therein, that you submit/post on JBL Travels platforms viz. WEB, WAP, APP & Phone etc. such details as per JBL Travel’s discretion will be shared with your Tagged Friends who are the users of JBL Travel’s services.

N. Third-party Advertisers, Links to Other Sites:

1.       JBL Travels is currently ad-free and we hope to keep it that way forever. We have no intention to introduce advertisement into the product, but if we ever do, we will update this section.

2.       If you use JBL Travels services of our Partners, you will be redirected to Partners’ websites/applications and your entry to Partners websites/applications will be based on your JBL Travels login credentials after seeking your permissions to share the data further. JBL Travels shall not be responsible for its Partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you pay using our Services, we may receive information and confirmations, such as payment receipts, from app stores or other third parties processing your payment.

O. Children Information

1.       We do not knowingly solicit or collect personal information from children under the age of 13 and use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18 years then you must use our Platform or services under the supervision of your parent, legal guardian or any responsible adult.

 

P. Our Commitment to Information Security:

1.       The security of your Personal Information is important to us. You are responsible for keeping your device and your account safe and secure, and you must notify us promptly of any unauthorized use or security breach of your account or our Services. Your account information is protected by the password you use to access your online account. Please keep this password confidential. JBL Travels uses commercially reasonable physical, managerial, and technical, electronic and procedural safeguards to preserve the integrity and security of your personal information. JBL Travels shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of your Information. For this purpose, JBL Travels adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where JBL Travels stores your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to JBL Travels and you do so at your own risk and you hereby waive and release JBL Travels from any claim of damages under contract.

2.       JBL Travels may share your Information with third parties under a confidentiality agreement which inter-alia provides for that such third parties not disclosing the Information further unless such disclosure is for the purpose. However, JBL Travels is not responsible for any breach of security or for any actions of any third parties that receive your Personal Information. JBL Travels is not liable for any loss or injury caused to you as a result of you providing your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website). Notwithstanding anything contained in this Policy or elsewhere, JBL Travels shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any event that is beyond the reasonable control of JBL Travels and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of JBL Travels), power or electricity failure or unavailability of adequate power or electricity. 2.While we will endeavour to take all reasonable and appropriate steps to keep secure any Personal Information which we hold about you and prevent unauthorized access. You acknowledge that the internet or computer networks are not fully secure and that we cannot provide any absolute assurance regarding the security of your Personal Information. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

3.       We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to our security guidelines to protect it against unauthorized access. However, by using our platform, you accept the inherent security implications of data transmission over the internet which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. You are responsible for ensuring the protection of login & password records for their account. You hereby waive and release JBL Travels from any claim of damages under contract.

4.       We work to protect the security of your data/information including sensitive personal data during transmission by using encryption protocols and software. We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data. If you choose a payment gateway to complete any transaction on JBL Travels Platform then your credit/debit card data/financial details may be stored in compliance with industry standards/ recommended data security standard for security of financial information, i.e., the Payment Card Industry Data Security Standard (PCI-DSS) and as per applicable law.

5.       JBL Travels shall review the policies and collection methods of Third-Parties before accepting personal information from Third-Party data sources. The audit of reasonable security practices and procedures shall be carried cut by an auditor annually undertake significant upgradation of its process and computer resource.

Q. Transparency & Accountability Measures:

a) Privacy by Design:

1.       JBL Travels shall implement policies and measures to ensure that managerial, organisational, business practices and technical systems are designed in a manner to anticipate, identify and avoid harm to you;

2.       JBL Travels shall implement policies and measures to ensure that the technology used in the processing of personal data is in accordance with commercially accepted or certified standards;

3.       JBL Travels shall implement policies and measures to ensure that the legitimate interest of businesses including any innovation is achieved without compromising privacy interests;

4.       JBL Travels shall implement policies and measures to ensure that privacy is protected throughout processing from the point of collection to deletion of personal data and processing of personal data is carried out in a transparent manner and the interest of the data provider is accounted for at every stage of processing of personal Data.

b) Transparency: JBL Travels shall take reasonable steps to maintain transparency regarding its general practices related to processing personal data and shall make the following information available in an easily accessible form as may be specified—

• the categories of personal data generally collected and the manner of such collection;
• the purposes for which personal data is generally processed;
• any categories of personal data processed in exceptional situations or any exceptional purposes of processing that create a risk of significant harm;
• the existence of and procedure for the exercise of data principal rights;
• the existence of a right to file complaints to the Authority;
• Information regarding cross-border transfers of personal data, if any.

c) Security Safeguards: Having regard to the nature, scope and purpose of processing personal data undertaken, the risks associated with such processing, and the likelihood and severity of the harm that may result from such processing, JBL Travels shall implement appropriate security safeguards including (a) use of methods such as de-identification and encryption; (b) steps necessary to protect the integrity of personal data; and (c) steps necessary to prevent misuse, unauthorised access to, modification, disclosure or destruction of personal data. JBL Travels shall undertake a review of its security safeguards periodically as may be specified and may take appropriate measures accordingly.

d) Personal Data Breach: JBL Travels shall notify the Authority of any personal data breach relating to any personal data processed by JBL Travels where such breach is likely to cause harm to any data principal. The said notification includes, (a) nature of personal data which is the subject matter of the breach; (b) number of data principals affected by the breach; (c) possible consequences of the breach; and (d) measures being taken by the data fiduciary to remedy the breach.

e) Record-Keeping: JBL Travels shall maintain accurate and up-to-date records of the following: (a) important operations in the data life-cycle including collection, transfers, and erasure of personal data to demonstrate compliance; (b) periodic review of security safeguards; (c) data protection impact assessments; .

f) Data Audits: JBL Travels shall have its policies and the conduct of its processing of personal data audited annually by an independent data auditor. The data auditor will evaluate the compliance of JBL Travels with the provisions of law including (a) clarity and effectiveness of notices, transparency, security safeguards, instances of personal data breach and response thereto.

R. Monitoring and Enforcement:

1.       Dispute Resolution & Recourse: JBL Travels shall define and document a cyber-incident management program which addresses the data protection & privacy related incidents. The incident management program includes a clear escalation path up to the executive management, legal counsel, and the board based on type and/or severity of the data breach. It shall define a process to register all the incidents/complaints and queries related to data breach. JBL Travels shall perform a periodic review of all the complaints related to data breach to ensure that all the complaints are resolved in a timely manner and resolutions are documented and communicated to the data principals. An escalation process for unresolved complaints and disputes which shall be designed and documented and the Communication of privacy incident / breach reporting channels and the escalation matrix shall be provided to all data providers.

2.       Dispute Resolution & Escalation Process for Employees: Employees with enquiries or complaints about the processing of their personal information shall first discuss the matter with their immediate reporting manager. If the employee does not wish to raise an inquiry or complaint with their immediate reporting manager, or if the manager and employee are unable to reach a satisfactory resolution of the issues raised, the employee shall bring the issue to the attention of the Grievance Officer.

3.       Dispute Resolution & Escalation Process for Customer / Third Party: Customers / Third Party with inquiries or complaints about the processing of their personal information shall bring the matter to the attention of the Grievance Officer in writing. Any disputes concerning the processing of the personal information of non-employees shall be resolved through arbitration.

S. Terms of Use, Policy & Revisions::

1.       If you choose to use JBL Travels Services, your use and any dispute over privacy is to this policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at JBL Travels, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly and our Privacy policy will change also. You should check our websites frequently to see recent changes.

2.       Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We assure that will never materially change our policies and practices to make them less protective of your information collected in the past without your consent.

DEFINITONS:

"Act"	"Act" means the Information Technology Act, 2000 (21 of 2000);
"Automated means"	“Automated means” means any equipment capable of operating automatically in response to instructions given for the purpose of processing data.
"Biometrics"	"Biometrics" means the technologies that measure and analyse human body characteristics, such as 'fingerprints', 'eye retinas and irises', 'voice patterns', "facial patterns', 'hand measurements' and 'DNA' for authentication purposes.
"Body corporate"	"Body corporate" means any company and includes a firm, sole proprietorship or other association of individuals engaged in commercial or professional activities.
"Child"	“Child” means a data provider below the age of eighteen years.
"Cyber incidents"	"Cyber incidents" means any real or suspected adverse event in relation to cyber security that violates an explicitly or implicitly applicable security policy resulting in unauthorised access, denial of service or disruption, unauthorised use of a computer resource for processing or storage of information or changes to data, information without authorisation.
"Cyber security"	"Cyber incidents" means any real or suspected adverse event in relation to cyber security that violates an explicitly or implicitly applicable security policy resulting in unauthorised access, denial of service or disruption, unauthorised use of a computer resource for processing or storage of information or changes to data, information without authorisation.
"Cyber security"	"cyber security" means protecting information, equipment, devices, computer, computer resource, communication device and information stored therein from unauthorised access, use, disclosure, disruption, modification or destruction.
"Data"	"Data" means a representation of information, knowledge, facts, concepts or instructions which are being prepared or have been prepared in a formalised manner, and is intended to be processed, is being processed or has been processed in a computer system or computer network, and may be in any form (including computer printouts magnetic or optical storage media, punched cards, punched tapes) or stored internally in the memory of the computer.
"Data provider"	“Data provider” means the natural person to whom the personal data relates to.
"Data protection & Security"	Anyone collecting personal & customer information must fairly & lawfully process it only for limited, specifically stated purposes and use the information accurately and in a way that is adequate, relevant and not excessive, and retain the information/records no longer than absolutely necessary, process the information in accordance with law and keep the information secure and never transfer the information outside the country without adequate protection.
"Password"	"Password" means a secret word or phrase or code or passphrase or secret key, or encryption or decryption keys that one uses to gain admittance or access to information.
"Personal information"	"Personal information" means any information that relates to a natural person (individual), which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person, i.e., Name, Address, mobile Number, email id, Date of birth etc.,.
"Data processor"	“Data processor” means any person, including the State, a company, any juristic entity or any individual who processes personal data on behalf of a data fiduciary, but does not include an employee of the data fiduciary.
“Processing"	“Processing” in relation to personal data, means an operation or set of operations performed on personal data, and may include operations such as collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, use, alignment or combination, indexing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.
"reasonable security practices and procedures"	"reasonable security practices and procedures" means security practices and procedures designed to protect such information from unauthorised access, damage, use, modification, disclosure or impairment, as may be specified in an agreement between the parties or as may be specified in any law for the time being in force and in the absence of such agreement or any law, such reasonable security practices and procedures, as may be prescribed by the Central Government in consultation with such professional bodies or associations as it may deem fit.
"Sensitive personal data or information"	Sensitive personal data or information of a person means such personal information which consists of information relating to;— a.       password; b.       financial information such as Bank account or credit card or debit card or other payment instrument details ; c.        physical, physiological and mental health condition; d.       sexual orientation; e.       medical records and history; f.         Biometric information; g.       any detail relating to the above clauses as provided to body corporate for h.       providing service; and i.         any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise; Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information.
"Third Party"	All external parties, i.e. contractors, interns, trainees, vendors, users etc., who have accessed to JBL Travels information assets or information systems.

1. Sponsor : This contest (the "Contest") is sponsored by JBL Travels(RDNP Services Pvt Ltd), ("Sponsor"), which owns, run's and operates the Website: www.jbltt.com and that has its principal place of business at plot no 2, sunder colony, kheri gujran, sohna road Faridabad HR 121004.

2. Contest Period : The Contest will be live from 23rd May 2019 till JBL Travels's Discretion.

3. Criteria of Eligibility for the Contest :

a.       Please note this Contest is open only to individuals who are (i) legal residents of India, (ii) Eighteen (18) years of age or older on the date of entry, as shown on the PAN CARD, Voters Identity Card, a valid driver's license or other means of identification issued by the Central or State government agency or by a school or other educational institution, and containing the entrant's address and picture (iii) In the event that a User is below the age of eighteen (18) years and participates and wins this Contest, he/she shall be disqualified and shall not be entitled to the Prize.

b.       The following individuals are not eligible to participate in the Contest: (i) present employees of the Sponsor or Sponsor's affiliates or subsidiaries (collectively, "Sponsor Entities"), (ii) past and present employees and previously published authors of any of Sponsor Entities' parent, subsidiary or affiliate companies

 

4. Rules for Participation to the Contest :

a.       No Purchase or Payment of any kind is necessary to enter or win this Contest.

b.       The moment any user who downloads the JBL Travels Moblile Application on their phone, and provide their Mobile Number and Name, they automatically participate in the contest. Once your Mobile Phone Number and Name is registered with us, you will be eligible for the lucky draw, subject to the terms and conditions. JBL Travels may, at its sole discretion, withdraw the Contest at any time without any prior notice. The user ought to have a Smartphone to download the JBL Travels Mobile Application . The JBL Travels Mobile Application will be availabile / download from App Store.

c.        The User has to ensure to provide his/her own valid mobile number, in order to qualify as a valid entrant in the contest. Please note only one entry by each User's own, one valid mobile number will only be allowed. Multiple entries by the same User would not be allowed. In the event of multiple entries by the same User, on such discovery, the User may be disqualified from the contest.

d.       The user hereby gives to JBL Travels right to establish communication as and when deemed fit by JBL Travels, once the user downloads the JBL Travels Mobile Application

5. Description of the Prizes and other important riders :

a.       The Contest winner shall receive Prizes. The Winner will be selected by a random automated computer process.

b.       The Winning Prize is not transferable and cannot be redeemed for cash. No request shall be entertained in this behalf.

c.        All expenses to visit the venue and collect the Prize are to be borne by the Winner. The Winner himself / herself has to come personally to collect the Prize along with required identification documents.

d.       Though the Sponsor would give away Smartphone (any model) as a Prize to each Winner, however the sponsor at its discretion, reserves the right to substitute the Prize mentioned herein with another prize and the prize winner will be notified accordingly. The Sponsor accepts no responsibility for any tax implications that may arise from the prize winnings. Independent financial advice should be sought. Further, if there are any tax implications on the Prize then the same will have to be borne by the Prize Winner. The Sponsor shall not be responsible for the quality, warranty or deficiency of the Winning Prize that is finally given to the Prize Winner. The Sponsor shall not be liable for any loss, damage, theft, or any other mishap caused to the Prize(s) after handing over the same to the winner/ his/ her assign(s).

e.       Apart from the other terms and conditions mentioned herein, the prize may be given to the winner at any offices of the Sponsor, in any of its branches or at any other Venue that would be communicated to the winner, at the sole discretion of the Sponsor. The Sponsor will communicate the Winner the date, venue and time to collect the Prize.

f.         The Prize Winner has to compulsorily submit their proof of identity and/or proof of age and all other identification proof and documents as asked for by the Sponsor in order to claim the Prize. In case of any further identification considered suitable for verification, the same may be requested at the discretion of the Sponsor.

g.       The Sponsor reserves the right to withdraw the Prize to be given, in the event of a contestant being unable to satisfy these contest terms & conditions or forfeiting or not claiming the prize. Further, any prize that remains unclaimed within 90 days of declaration of the Prize Winner, then the Sponsor will declare the prize of the winner to be forfeited and the winner will have no right to claim the prize thereafter.Winners will be notified by an SMS on the Mobile number given for participation.

h.       The Sponsor will not be responsible for any error, failure, problem or technical malfunction in the process of uploading the details that is to be done by the contestant / User. It is the responsibility of the User that all the details required to be submitted by the contestant are correctly submitted. The Sponsor is not responsible for any connectivity issues while the User is feeding and uploading in details and participating for the Contest.

i.         The decision of the Sponsor shall be final and binding and is non-contestable. No correspondence will be entertained on the same.

j.         By participating in the contest, the User expressly agrees that the Sponsor will have the right to reproduce all the entries in any and all formats, media and/or mediums in any reasonable manner including but not limited to television, internet, mobile, print etc. The User / Contestants and / or Winners may be required by Sponsor to participate in a photo, video and/or any advertisement or film session and they hereby acknowledge that the Sponsor may make use of their name, voices, image and photograph/s for publicity & promotional purposes without compensation (to the contestants and / or winners), and they also agree that the Sponsor own copyright in any such images and photograph/s, content and videos and in all material incorporating the photograph/s, content and videos. The Sponsor or any person or entity permitted by the Sponsor in this regards shall be entitled to use the entries received or any information now existing or hereinafter created in connection with the entry in any media for future promotional, marketing, publicity and any other purpose, without any permission and/or payment to the User /Contestant/ Winner. Further, all entries, including without limitation, all Proposals submitted as part of entries, become the property of Sponsor and will not be acknowledged or returned.

k.        Affidavit of Eligibility and Liability Release: The potential winner will be required to execute and return to Sponsor an affidavit of eligibility and liability release, including, where legal, a publicity release, which must be received by the Sponsor within ten (10) days of the date of the Notificationor the prize will be forfeited and an alternate entrant will be identified as a potential winner and so notified in the same manner as described above.

l.         Apple is not involved in any way with the contest

6. IPR of the Sponsor : It is further clarified that, all rights, title and interest, including but not limited to the Intellectual Property Rights, in the promotional material(s) and in any and all entries received shall vest solely and exclusively with the Sponsor at all times.

7. Exclusion of Liability : The Sponsor (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the contest, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Sponsor's control); (b) unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Sponsor) due to any reason beyond the reasonable control of the Sponsor ; (d) any variation in prize to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of a prize. It is further clarified that, Sponsor shall not be responsible for any administrative errors or any other errors involved in the execution of the Contest. Further, the Sponsor is not liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or a consequential loss), or for personal injury suffered or sustained as a result of taking any prize.

8. Other Exclusions : The Sponsor is not responsible for any incorrect or inaccurate information or for any of the equipment or programming associated with or utilised in this contest , or for any technical error, or any combination thereof that may occur in the course of the administration of this contest including any omission, interruption, deletion, defect, delay in operation or transmission, communications line (including but not limited to e-mail communication) or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of entries.

9. Governing Laws and Jurisdiction : The Contest shall be governed by and construed in accordance with the laws of India. Any disputes, differences and any other matters in relation to and arising out of the Contest and, or, pertaining to the Terms and Conditions shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall consist of a sole arbitrator to be appointed by the Sponsor and the venue of the arbitration shall be Faridabad. All disputes shall be subject to the exclusive jurisdiction of the courts at Faridabad only.

10. Modification to these Terms and Conditions : The Sponsor reserves the right to change/modify terms and conditions and/or criteria of the Contest at any time at its own discretion and without any prior notice and without assigning any reason. The Sponsor will not be liable for any losses (if any) to any contestant arising from any variation or cancellation.

11. The Decision of the Sponsor would be Final and Binding : In case of any dispute or difference in respect of this Contest, the decision of the Sponsor shall be final and binding on all concerned.

12. Cricket O'Mania is a Daily Fantasy Sports Contest

13. The contest is valid for Indian Residents excluding the states of Telangana, Orissa, Assam, Sikkim and Nagaland.

Refer and Earn :

 

1. Offer Details:

         i.            User can earn 2500 Jbltt Cash points for every app download through referral link or JBLTT's ad campaign. User can earn 500 JBLTT cash points for every successful referral made by User. (1 Jbltt Cash points is equivalent to INR 1).

        ii.            Jbltt Cash points can be redeemed against various services offered by JBLTT. Users can redeem part of Jbltt Cash points against flight tickets, bus tickets, bills and recharge etc. as per terms specified at Offer section.

      iii.            The Benefit of this offer can be availed by User for JBL Travels and JblttMart separately. No clubbing will be allowed.

3. Other T&C:

a.       Jbltt Cash points can be redeemed against only purchases from JBL Travels portal.

b.       JBLTT Cash points cannot be converted into cash or transferred in any account.

c.        Jbltt Cash points are valid only for one year.

d.       Jbltt Cash points will not be refunded if the transaction is cancelled/terminated due to the fault of user or for the reasons not attributable to JBL Travels.

e.        JBL Travels reserves the right at any time, without prior notice, to add / alter / modify /change or vary all of these terms & conditions or to replace wholly, or in part, the Offer by other offers, whether similar to this Offer or not, or to withdraw it altogether.

f.         JBL Travels holds no warranty and is not representative of the delivery, services, suitability, merchantability, availability or quality of the products/services made available to User using JBL Travels portal.

g.       JBL Travels gives no warranty (whether expressed or implied) whatsoever with respect to Jbltt Cash points or any product or services acquired under the program of Jbltt Cash points-Refer and Earn.

h.       Any disputes regarding delivery, service, suitability, merchantability, availability or quality of the products/services made available under the Jbltt Cash points-Refer and Earn must be directly addressed by the respective Vendor/Service Provider and that JBL Travels shall not entertain any communication in this regard.

i.         Two offers provided by JBL Travels cannot be clubbed together. E.g. if user has earned JBLTT cash through "Sign up" then the User will not be eligible to earn JBLTT cash on re-installation.

j.         By making the Booking/Purchasing through Jbltt Cash points during the offer Period, user (i) confirms that its participation in the Offer is voluntary; (i) unconditionally and irrevocable agrees to these terms and conditions; (ii) consents that all information provided by the user may be shared by JBL Travels with its agents, representatives, service providers and employees, and may be used to send promotional information to the user, in future.

k.        The Terms & Conditions shall be governed by the Laws of India.

l.         The Offer is valid for Indian citizens having Indian Mobile Number.

m.     Any dispute arising out of this Offer shall be subject to the exclusive jurisdiction of competent courts in Faridabad.

n.       Any communication to JBL Travels related to this offer shall be sent to support@JBL Travels.com

4. Completed Orders
You must complete or give requisite details for completing an order form for the purposes of booking your order. You warrant that all information and data provided by you in the order form is accurate, complete and up to date. If you are placing an order through phone then in that event your order is deemed to be completed once the details are filled by the JBL Travels executive and in case you are placing an online order through JBL Travels website then it is deemed to be completed once the details are filled online in the order form.

5. Delivery
You hereby confirm all products are subject to availability and You acknowledge the fact that Booking of Orders are taken/booked by JBL Travels but the goods/products are delivered by advertiser listed with JBL Travels.
No Medicine would be delivered by the vendor/ chemist without the valid medical prescription issued by the medical practitioner.

6. Miscalculation of Charges/Fees
If the calculation of the fee/charges is insufficient to cover the actual cost of goods which is paid by the advertiser to its wholesaler/supplier, then Advertiser is not obligated to fulfill your order. Where Advertiser chooses not to absorb the additional fee, Advertiser will notify you that the calculations are different from real costs and offer you the option of paying the difference and going ahead with the order. You may choose to proceed and pay the higher delivery fee or cancel the order.

7. Returns or Refunds
If at any time You are not satisfied with the quality of the Goods You have purchased, You may call Customer Care no. of JBL Travels wherein your complaint will be noted and will forwarded to the respective advertiser/supplier for its resolution or you can directly complaint to Advertiser and may claim for a credit, replacement or refund of the purchased damaged or incorrect product. Further, You hereby confirm and agree that the You will not claim or allege anything against JBL Travels in respect of the goods which are provided it to you by the Advertiser.

8. Pricing
JBL Travels reserves the right to alter prices of goods at any time as requested by the respected advertiser of goods. All prices quoted are in Indian National Rupee (INR). All orders are subject to availability and confirmation by the advertiser of the goods and services.

If any product ordered is unavailable or incorrectly priced then advertiser will advise you the correct price of the product before delivery or recommend a suitable substitute.

9. Cancellation and Modification
Cancellation or modification of any bookings made through JBL Travels shall be strictly in accordance with the Advertisers modification and cancellation policy, including with respect to refund. You may directly contact the respective advertiser and/or JBL Travels IVR for processing any requests pertaining to cancellation or modification. The cancellation and modification request made by you to JBL Travels IVR will be forwarded to respective advertiser for its resolution.

10. Content disclaimer:
We have no control over and are not responsible for the content of any third-party websites linked to or framed within the Website, or any third-party advertisements and We expressly disclaim (and do not endorse or verify) the accuracy or reliability of the content on any such third-party websites. Those links are provided for your convenience only and may not remain current or be maintained. Website links on this Website should not be construed as an endorsement, approval or recommendation by us of the linked website or its content. We are not responsible for the content or privacy practices associated with linked websites. When viewing a third party website, you should read the terms, conditions and privacy statements detailed on that website. Your use of or reliance upon such third-party websites is at your own risk.

We derive our information from sources which we believe to be accurate and up to date at the time of publication. All information provided on the Website is provided in good faith. We do not make any representation or warranty that the information provided is timely, reliable, accurate or complete; and will not be liable for any claim or loss resulting from any action taken, or reliance made by you on any information, material or advice provided on the Website, or for any incorrect information provided on the Website.

We reserve the right to change, update or terminate the Website and Content or any part of them at any time in our absolute discretion, without notice or liability to you.

All of the data on products and promotions including but not limited to, the prices and the availability of any product or service or any feature thereof, is subject to change without notice by the party providing the product or promotion. You should use discretion while using the Platforms.

JBL Travels reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the Platforms. Where appropriate, we will endeavor to update information listed on the Website on a timely basis, but shall not be liable for any inaccuracies.

We reserve the right to disable links to or from third-party sites to any of our Platforms, although we are under no obligation to do so. This right to disable links includes links to or from advertisers, sponsors, and content partners that may use our Marks as part of a co-branding relationship.

All those sections in the Platforms that invite reader participation will contain views, opinion, suggestion, comments and other information provided by the general public, and JBL Travels will at no point of time be responsible for the accuracy or correctness of such information. JBL Travels reserves the absolute right to accept/reject information from readers and/or advertisements from advertisers and impose/relax Platforms access rules and regulations for any user(s).

JBL Travels also reserves the right to impose/change the access regulations of the Platforms , whether in terms of access fee, timings, equipment, access restrictions or otherwise, which shall be posted from time to time under these terms and conditions. It is the responsibility of users to refer to these terms and conditions each time they use the Platforms.

While every attempt has been made to ascertain the authenticity of the content in the Platforms, JBL Travels is not liable for any kind of damages, losses or action arising directly or indirectly, due to access and/or use of the content in the Platforms including but not limited to any decisions based on content in the Platforms resulting in loss of data, revenue, profits, property, infection by viruses etc.

11.Warranty Disclaimer:

Please remember that any provider of goods or services is entitled to register with JBL Travels. JBL Travels does not examine whether the advertisers are good, reputable or quality sellers of goods / service providers. You must satisfy yourself about all relevant aspects prior to booking / availing services. JBL Travels has also not negotiated or discussed any terms of engagement with any of the advertisers. The same should be done by you. Booking, Purchasing and availing goods and services from advertisers shall be at your own risk.

We do not investigate, represent or endorse the accuracy, legality, legitimacy, validity or reliability of any products, services, deals, coupons or other promotions or materials, including advice, ratings, and recommendations contained on, distributed through, or linked, downloaded or accessed from the Platforms.

References that we make to any names, marks, products or services of third parties or hypertext links to third party sites or information do not constitute or imply our endorsement, sponsorship or recommendation of the third party, of the quality of any product or service, advice, information or other materials displayed, purchased, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Platforms.

THE MATERIAL AND THE PLATFORMS USED TO PROVIDE THE MATERIAL (INCLUDING THE WEBSITE ) ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. JBL TRAVELS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER LAW, ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY AND PERFORMANCE OF THE PLATFORMS AND MATERIALS. JBL TRAVELS DOES NOT WARRANT THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

JBL TRAVELS DISCLAIMS ANY AND ALL WARRANTIES TO THE FULLEST EXTENT OF THE LAW, INCLUDING ANY WARRANTIES FOR ANY INFORMATION, GOODS, OR SERVICES, OBTAINED THROUGH, ADVERTISED OR RECEIVED THROUGH ANY LINKS PROVIDED BY OR THROUGH THE PLATFORMS SOME COUNTRIES OR OTHER JURISDICTIONS DO NO

12. DISCLAIMER for "JBL Travels/JBLTT Verified stamp,JBLTT Trusted Stamp", "JBL Travels GUARANTEE" and "JBL Travel’s Right"

"JBL Travels/JBLTT verified" means, the information related to name, address, contact details of the business establishments have been verified as existing at the time of registering any advertiser with JBL Travels. This verification is solely based on the documents as supplied by an advertiser/s or as per the details contained in Customer E-Registration Form.
"JBLTT Trusted Stamp" indicates that the identity & information of the vendors/services, viz., name, address, contact details, business name has been verified on best effort basis, as existing, based on the documents/information furnished by the vendors/service providers. "JBLTT Trusted Stamp" are also allocated to the vendor’s/service providers considering user’s reviews/ratings or any other criteria solely.

JBL Travels strongly recommends to its users/callers to verify all relevant details of vendors/services prior to availing any products/services from them. JBL Travels does not implicitly or explicitly endorse any product/s or services provided by the vendors/service providers.

The "JBL Travels Guarantee" and "JBL Travel’s Right" is a limited assurance offered by JBL Travels that the name and contact information of the advertiser and the category in which the advertiser is listed by JBL Travels, have been verified as existing and correct at the time of the advertiser's application to register with JBL Travels. JBL Travels makes no representations or warranties, whether express or implied, including but not limited to warranties of the continued existence and/or operations of the advertiser, or the quality, quantity, merchantability or fitness for use of the goods or services offered by the advertiser

13. ADDITIONAL DISCLAIMER:
Users using any of JBL Travels service across the following mediums i.e. through internet i.e www.jbltt.com Website, Wap, SMS, phone or any other medium are bound by this additional disclaimer wherein they are cautioned to make proper enquiry before they (Users) rely, act upon, make any kind of booking or enter into any transaction (any kind or any sort of transaction including but not limited to monetary transaction) with the Advertiser listed with JBL Travels.

All the Users are cautioned that all and any information/products/goods or services of whatsoever nature provided or received from the Advertiser/s is taken in good faith, without least suspecting the bonafides of the Advertiser/s and JBL Travels does not confirm, does not acknowledge, or subscribe to the claims and representation made by the Advertiser/s listed with JBL Travels. Further, JBL Travels is not at all responsible for any act of Advertiser/s listed at JBL Travels.

14. Unlawful Activity
We reserve the right (at our discretion) to investigate complaints or reported violations of the Terms and to take any action we deem appropriate including, but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third-parties and disclosing any information necessary or appropriate to such persons or entities relating to your Registration Data, usage history, posted materials, IP addresses and traffic information etc..

15. Risk and Title
Risk in the goods passes to you upon delivery of the goods to the delivery address by the JBL Travels advertiser.

16. Indemnity
You agree to indemnify JBL Travels and its affiliates, employees, agents and representatives, and to hold them harmless from any and all claims and liabilities (including any and all attorneys' fees) that may arise from your submissions, and from your unauthorized use of goods obtained through JBL Travels (via its advertiser), from your breach of this Policy, or from any such acts arising through your use of JBL Travels.com. These obligations will survive any termination of the Terms.

o.       17. Limitation of liability:
You acknowledge that JBL Travels is provided "as is site" and that JBL Travels is not making and has not made any warranty or representation as to suitability, merchantability, quality of the goods which will be supplied or delivered by its listed advertiser for any particular purpose. You agree that in using JBL Travels, You are not relying on any statement or representation made by JBL Travels which is not expressly contained in this Agreement.

p.       IN NO EVENT SHALL JBL TRAVELS BE LIABLE TO YOU ON ACCOUNT OF YOUR BOOKING, USE, MISUSE OR RELIANCE ON THE PLATFORMS FOR ANY DAMAGES WHATSOEVER, INCLUDING DIRECT, SPECIAL, PUNITIVE, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, USE, OR DATA WHETHER BROUGHT IN WARRANTY, CONTRACT, INTELLECTUAL PROPERTY INFRINGEMENT, TORT (INCLUDING NEGLIGENCE) OR OTHER THEORY, EVEN IF JBL TRAVELS ARE AWARE OF OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, ARISING OUT OF OR CONNECTED WITH THE USE (OR INABILITY TO USE) OR PERFORMANCE OF THE PLATFORMS, THE MATERIALS OR THE INTERNET GENERALLY, OR THE USE (OR INABILITY TO USE), RELIANCE UPON OR PERFORMANCE OF ANY MATERIAL CONTAINED IN OR ACCESSED FROM ANY PLATFORMS. JBL TRAVELS DOES NOT ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, APPARATUS, PRODUCT OR PROCESS DISCLOSED ON THE PLATFORMS OR OTHER MATERIAL ACCESSIBLE FROM THE PLATFORMS.

q.       YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS PLATFORMS AND THE INTERNET GENERALLY. THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO ALL USERS; IN SUCH COUNTRIES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

r.         18. Changes:
We may periodically change the Terms and the Site without notice, and you are responsible for checking these Terms periodically for revisions. All amended Terms become effective upon our posting to the Site, and any use of the site after such revisions have been posted signifies your consent to the changes. If any such change or modification is unacceptable to you, do not use the Website. If following any such change or modification you continue to use the Website or Content, you will be deemed to have accepted those changes or modifications.

s.        19. Privacy Policy:
JBL Travels is committed to protecting the privacy and confidentiality of any personal information that it may request and receive from its clients, business partners and other users of the Website. To read our privacy policy statement regarding such personal information please refer PRIVACY POLICY

t.         You hereby confirm and acknowledge that the contact details and other details provided by you to JBL Travels will be used and forwarded by JBL Travels to the respective advertiser for which call or enquiry has been made by you.

20. General Instructions
JBL Travel’s listed advertiser/ actual business owners who has processed and delivered your order as per your request is solely responsible for quality, delivery and billing of the products. JBL Travels only acts as channel between you and the actual business owners/listed advertiser.

1.We make no representation and give no warranty or undertaking (express or implied) as to the timeliness, accuracy, completeness, effectiveness or reliability of the Website or its Content for any particular purpose.

2.We make no representation and give no warranty or undertaking (express or implied) as to the timeliness, accuracy, completeness, effectiveness or reliability of the goods supplied/delivered by the Advertiser.

3.We will not be responsible or liable for any loss, damage, injury or other claim or outcome arising from your reliance upon the Website, or the Website's inability to meet your needs.

4.We will not be responsible for any delay, failure, interruption, or corruption of any data or other information transmitted in connection with your use of the Website, which is beyond our control. For the avoidance of doubt, we do not accept responsibility for any interference or damage to your computer system which may arise in connection with your use of the Website or any linked website.

21. Force Majeure
JBL Travels and its advertiser will be not be liable for breach of this terms of use to the extent caused by or arising from prohibition or restriction by law or regulation or any government, fire, flood, storms, weather, strike, lock-out or other labour problems, accident, riots, acts of God or any other events which is beyond its control.

22. Arbitration:
In the event a dispute arises between the you and JBL Travels as per the terms of use, the parties shall attempt to amicably resolve the dispute through mutual discussions. Where the dispute is not resolved for a period of 90 days from the date of the dispute, either party can, upon giving a written notice to the other party, declare its intention to initiate arbitration proceedings. The arbitration will be conducted in English in accordance with the rules prescribed under the Arbitration and Conciliation Act, 1996. The venue for the arbitration shall be Faridabad. The arbitration shall be conducted by a sole arbitrator appointed by JBL Travels. The award of the arbitrator shall be final and binding on the parties. Each party shall bear its own cost of arbitration.

23. Governing Law and Jurisdiction:
This terms of use shall be governed and construed in accordance with the laws in India. Any dispute arising hereunder shall be subject to the exclusive jurisdiction of the courts in Faridabad, India.

24. Provisions are severable.
Each provision of this Agreement (including these Conditions) are severable. Severance does not affect any other provisions.

Please exit, if you don't agree to the terms contained in this Policy,

f you have any questions or concerns about this Agreement please contact us - 8888888888 for more information.

 

JBL Travels portal contains the trademark, logos, trade name, service marks and other marks (collectively "Marks") which are the intellectual property of JBL Travels or their vendors or respective third parties. You understand that JBL Travels uses the Marks of vendors and respective third parties procured from the owner and/or distribution channel. In doing so, JBL Travels has no intention, whatsoever, to acquire rights of use or license to these Marks.

This Infringement policy helps in creating a safer marketplace by prohibiting the use of JBL Travels portal for infringing the intellectual property rights of third parties or of the rightful owner. JBL Travels policy requires sellers and buyers or users to comply with all governmental laws and regulations including but not limited to the Infringement policy as amended from time to time.

If you see something on the JBL Travels portal, which you believe is violating the intellectual property rights, please send an infringement initimation to JBL Travels at support@jbltt.com

JBL Travels will be unable to process requests which do not specify exact product IDs or URLs and the details which are specified below. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.

How to report a listing

• If you have a good faith belief that your IP right has been infringed by any of our sellers or anyone else on JBL Travel’s portal , you may follow the below process and /or seek Legal advice.
• We require that the Intellectual Property right owner or authorized representative provide the following details and email to the aforementioned email id.

The email should contain the below information.

1.       Identification or description of the Intellectual Property Rights that has been infringed.

2.       Unambiguous identification or description of where the material that you claim is infringing is located on JBL Travels portal with adequate particulars. Product ID / website links of infringing products.

3.       Your address, telephone number, and email address.

4.       A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

5.       Brand/Trade Name (in case of Trademark infringement)

6.       Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

7.       Details/documents of legal proceedings initiated against the entities (infringing the Intellectual Property rights of the owner)

Grievance Redressal policy.:

JBL Travels shall take all necessary steps and/or remove the infringed product/details from its portal within 15 (Fifteen) working days subject to verification of the details as given above and the nature of complaint.

A. Introduction:

1. We have adopted an Anti-Counterfeit & Piracy Policy to eliminate the impact of counterfeit and pirated products on our platform and our customers. We prohibit the sale or promotion for sale of counterfeit and pirated goods/service on our platform and have strengthened our framework to effectively combat the proliferation and sale of counterfeit and pirated products on our digital platform. This policy describes the ways JBL Travels Limited and its affiliates (collectively “JBL Travels, we, our, us”) protect the rights of the owner, manufacturer, inventor, musician, author from the sale of counterfeit and pirated products on its website www.jbltt.com mobile application, and m-site (hereinafter referred to as the “Platform”). This is a zero tolerance Policy against knowingly and intentionally trafficking, listings, displaying, uploading and selling counterfeit and pirated products on our platform.

2. This Policy is an electronic agreement formed under the Information Technology Act, 2000 and the rules and regulations made there under (as amended till date) including Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It does not require any physical or digital signatures to make the terms of this policy binding. This policy is a legally binding document. By visiting our Platform or registered with us, you expressly agree to be bound by the terms of this Policy and the other applicable Terms and/or policy. If you do not agree, please do not access or use our Platform/ Service.

B. Purpose:

1. To help mitigate the risk of counterfeit & pirated products;

2. To protect the legitimate interest of owners/right holders;

3. To assign responsibilities necessary to prevent the introduction of counterfeit & pirated products, at JBL Travel’s platform by sellers/vendors and also its supply chain;

4. To encourage and create awareness of customers to purchase genuine products through authorized sources/ authorized distributor through JBL Travel’s platform;

5. To facilitate the mechanism to report us about the counterfeit & pirated products on JBL Travel’s platform;

6. To prevent the sale of counterfeit & pirated products at JBL Travel’s platform which are illegal.

C. Applicability:

1. This policy governs each website, mobile site, application, and/or other service, regardless of how distributed, transmitted, published, or broadcast (“Service”) provided by JBL Travels Limited and/or its affiliates (“we,” “us,” or “our” or “JBL Travels”) that links to this policy, which is binding on all those who access, visit and/or use JBL Travel’s Service, whether acting as an individual or on behalf of an entity, including without limitation advertisers, creative & media agencies, analytics companies, survey/research vendors/sellers, employees, users, customers, partners, and other service providers (collectively, “you” or “your”). This policy shall apply equally to all vendors, service providers, contractors, subcontractors, partners, agents, representatives, suppliers, sellers, partners, customers, users, and any other third parties working on behalf of JBL Travels or accessing or using our platforms/service. It also applies to the head office, branches office and other offices of JBL Travels and all employees/officials of JBL Travels Limited. This Policy is part of JBL Travel’s Terms of Service.

D. Counterfeit & Pirated Goods/Products:

1. “Counterfeit Goods” means any goods, including packaging, bearing without authorization a trademark which is identical to the trademark validly registered in respect of such goods, or which cannot be distinguished in its essential aspects from such a trademark, and which thereby infringes the rights of the owner of the trademark in question under the law of the country. Counterfeit goods contain a trademark or logo that is identical to or substantially indistinguishable from the trademark of another. They mimic the brand features of the product in an attempt to pass themselves off as a genuine product of the brand owner.

2. “Pirated Goods” means any goods which are copies made without the consent of the right holder or person duly authorized by the right holder in the country of production and which are made directly or indirectly from an article where the making of that copy would have constituted an infringement of a copyright or a related right under the law of the country.

3. Nature of Counterfeit & Pirated Goods/Products:

1.       a) Fakes, copies, or replicas of brand name Goods/Products;

2.       b) Electronics goods or accessories that use or bear the brand name, logo or trademark of a company that does not manufacture the goods/products;

3.       c) Bootleg recordings from concerts or other live shows;

4.       d) Unauthorized copies of movies, videos, software etc.,;

5.       e) Products described as replica, imitation, clone, fake, mirror image, or similar terms when referring to a brand name in an attempt to pass off as genuine products of the brand owner;

6.       f) Non-genuine products that imitate the characteristics of the brand in an effort to be promoted as the genuine product;

7.       g) Non-genuine products bearing a brand name, label or logo;

E. Responsibility of Sellers:

1. Products offered for sale on JBL Travel’s platform must be authentic & genuine products. The sale of counterfeit & pirated products is strictly prohibited. The sellers/vendors or any person on their behalf shall not host, display, upload, modify, publish, transmit, update or sell Counterfeit & Pirated Goods/Products while using our services and also inter-alia do the following:

1.       a) Do not knowingly procure, list or sale the Counterfeit & Pirated Goods/Products;

2.       b) Promote the actual, genuine and authentic products on our platform in the ads/promotion/listing service;

3.       c) To source & sell only genuine and authentic products;

4.       d) Do not bootleg, fake or pirated copy of products or content;

5.       e) Do not sell the products that have been illegally replicated, reproduced or manufactured; and

6.       f) Do not sell the products that infringe another party’s intellectual property rights;

7.       g) Do not sell or publish the Bootleg recordings from concerts or other live shows on our platform;

8.       h) Do not sell or publish the unauthorized copies of movies, videos, software etc., on our platform;

9.       i) Do not sell or publish the Fakes, copies, or replicas of brand name Goods/Products on our platform;

10.    j) Do not sell or publish the Electronics goods or accessories that use or bear the brand name, logo or trademark of a company that does not manufacture the goods/products;

11.    k) Do not sell or publish the Non-genuine products that imitate the characteristics of the brand in an effort to be promoted as the genuine product, on our platform.

F. Failure to Comply with this Policy:

1. We are permanently enforcing our strategy to seek customer and supplier co-operations for our anti-counterfeiting and piracy policy. JBL Travels is not knowingly doing business with manufacturers/sellers who involve in manufacturing/selling of counterfeit & pirated products.

2. If the sellers sell or supply inauthentic or fake products and the same are brought to the knowledge of JBL Travels, JBL Travels may, at its sole discretion, initiate, inter-alia, the following actions against the vendors/sellers:

1.       a) Immediately suspend or terminate the service and de-list/remove the Counterfeit & Pirated Goods/Products from our platform;

2.       b) Destroy any inauthentic or counterfeit & Pirated Goods/Products in our possession at your expense;

3.       c) Withhold your Security Deposit, Service Fee, Sale Proceeds etc., if we determine that our service has been used to sell Counterfeit & Pirated Goods/Products;

4.       d) We will also initiate the legal action against the Sellers, if required;

G. JBL Travel’s Right:

1. We work with manufacturers, rights holders, content owners, vendors and sellers to improve the ways we detect and prevent inauthentic, Counterfeit & Pirated Goods/Products from reaching to the JBL Travel’s users.

2. We also work with rights holders and law enforcement agency to take and support legal action against sellers who knowingly violate this policy and selling the Counterfeit & Pirated Goods/Products to the users/customers through our platform.

3. We review, audit and validate the products listings periodically and if we find any Counterfeit & Pirated Goods/Products listings, we remove the said suspect listings based on our review and audit of products.

4. If we receive the complaint from users or rights owners regarding the Counterfeit & Pirated Goods/Products, we will promptly investigate and take all appropriate actions to protect customers, sellers and rights holders.

H. Report Us:

1. JBL Travels does not use, nor condone the use of counterfeit products. We also expect our sellers to adhere to our ethical business standards and our practices and procedures. We strictly prohibit selling of counterfeiting, pirated or illegal products by any person at our platform. If any person is selling of counterfeiting, pirated or illegal products, then, as and when the same is bought to our notice, we leave no stone unturned to initiate a necessary action in that context.

2. If you find anything on our platform, or if you believe that any particular products of seller or any particular seller are selling the Counterfeiting, Pirated or illegal Products, you can report to us, in accordance with our Infringement Policy, along with supporting documents/evidence to support your claim enabling us to validate your allegations.